FAQ (Frequently Asked Questions) / About Us
- Updated: July 1, 2012 -

Payment Method

Ordering and Dealing Items

Shipping

Trouble Shooting

JIGS and the site / ABOUT US


Payment Method

What is I.P.M.O (International Postal Money Order)?
I.P.M.O is a money order which post office in every country accepts and supports. It is very safe and certain payment method. You can designate receiver's name, then no one can steal it. //
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Where can I make IPMO?
You can make it in a post office in your country. However, small office may be not able to make it. Please ask them before you go out.
You need receiver's name and address to make it, but these information is on our estimate. //
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How do I send IPMO to you?
In almost countries in Europe, post office can send IPMO directly by telegraphic remittance. Please ask detail information in a post office.
In USA post office doesn't support telegraphic sending. Please use USPS sealed letter for your sending. //
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What is Eurogiro?
Eurogiro is IPMO used in some European countries like Italy. It is same as IPMO. //
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How long does it take to arrive your shop?
It takes 5-14 days to arrive Japan. //
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Can you notice me when you receive my IPMO (or any payment)?
Yes, of course. We have sent an information e-mail when we received customer's payment. //
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Why don't you accept my I.P.M.O?
Please notice that it is an INTERNATIONAL postal money order when you make it. If you make a postal money order for domestic, we cannot accept it. In USA, IPMO is a pink sheet.
However, Canadian IPMO and Australian IPMO cannot be used in Japan.(We don't know why it is.) Though in Canada, you can make "ORDINARY INTERNATIONAL MONEY ORDER". It can be used in Japan, too. //
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I want to send cash. Is this safe?
We have opened our shop since 1995, but we have had only one accident about cash.(It was stolen in a post office in customer's country.)
However, we don't recommend using cash. If you have to use, please send it by insured registered mail. We cannot help anything if it is stolen during postal transfer. //
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Do you accept PayPal?
Yes, we accept payment via Paypal. But it is for Auction Agent Service only, and has some conditions. Please see
here. // [back] [top]

Do you accept TC (Traveler's check) or Bank check or Bank money order?
We don't accept TC. And using bank check and bank money order have many problems in Japan. For example, any bank requires high wages when withdrawing, It is 1500-2500yen ($15-$25). Then basically we don't accept them, too. Please ask us at first if you have to use them. //
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Ordering and Dealing Items

Do you accept pre-order?
Yes, we accept it. If the item is not on our catalog list, we can do it. But please notice pre-order deadline. It is 30-40 days before the available date. If it passed and we don't have enough stock, item may come here late. Usually it is several days. //
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Do you accept special orders?
Yes, if the item is not on our catalog, we can get it. We carry all music/video items which are available in Japan.(ex.J-POP, Japanese movies and Hollywood movies etc) //
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Do you accept an order with Japanese?
Yes, we understand Japanese. Please use Japanese if you like. //
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Do you carry Manga, games and anime goods (ex.trading card) ?
Unfortunately we don't have wholesale account for them. But you can get them via our Shopping Agent Service and Auction Agent Service. //
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Do you sell used items?
We have no stock of used item. Our items are 100% brand-new and un-opened. But you can get used item via auction agent service. //
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I want to buy out of print items. Can you find it?
Usually out of print items are returned to a manufacture and a wholesaler immediately. Then items are dumped. Therefore there is no hope to get them basically. But sometimes it may be found at auction. Please ask us. //
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Shipping

How long does it take that item arrives my house?
It takes 5-14 days usually (standard airmail, to anywhere in the world). In many case it takes 1 week or so. But in logerest case to Europe and USA, it takes 3-5 weeks.
EMS Shipping : shipping time is almost half. //
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What shipping way do you use?
We use ordinary airmail shipping basically. If item is heavy, we use EMS (Express Mail System) automatically. Also, if you need, we can use SAL and Surface mail. //
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Can I use EMS shipping for light amount item?
Yes. In this case, we need extra shipping charge. It is almost 20-40% of our usual shipping charge. Please write request into comment area of order form. //
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Can I use surface mail? How about SAL?
Surface mail system has no insurance, and it is danger for fragile item. In addition to them, it is slow. Therefore we don't use it basically. However, SAL is enough safe and cheaper than EMS sometimes. For heavy amount item shipping, we can use it. //
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Can I use UPS? or FedEx? or DHL?
The shipping charge of these company is very expensive. Under 20kg amount, postal shipping is cheaper at all. And they need some papers for custom, it takes much for shipping. Therefore we don't use them usually. If you have to use, please ask us at first. //
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Do you ship my items to my working address? or my friend's address?
Yes. Please write another shipping address into comment area of order form. //
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Does my item pass custom house? Or if custom house stops my item, how can I do?
We are afraid but we cannot help about custom house problem. Please ask custom house in your country before ordering, if you worry. However, there is no trouble due to our experience during this 10 years. //
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Do I have to pay an import tax?
In some counties, especially in Europe and in Asia (except S.Korea), custom house may require an import tax. It is customer's payment. For detail information, please ask custom house in your country. There is no import tax in USA.(about DVD/VHS/LD/CD etc). //
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Is your packaging for item safe and reliable?
Yes, our packaging is very safe and careful. Many customers have admired it. //
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Trouble Shooting

Why can't I play my DVD?
Please confirm region code of your DVD player. Our DVDs are region 2(for Europe/Japan). Usually American player cannot play it. //
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OK, how can I play region 2 DVD?
Please prepare region free DVD player, or region 2 player. Also, if your PC has DVD drive, it may be able to play region 2 DVD. //
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Why can't I play my VHS?
Please confirm visual system of TV in your country. Our VHS is NTSC system. If your system is PAL, you cannot play it. USA is NTSC system. //
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OK, how can I play NTSC video?
Please prepare NTSC video deck. Or, please prepare video system converter. //
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I opened the packet from you, but I found the item was broken. How can I do?
Please let us know within 3 days after receiving. We will send new item. If it passed 3 days, we are sorry but we cannot guarantee. In this case, sometimes we ask return the item of you. However, if CD case was broken, we will send new CD case. //
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I opened the packet from you, but I found the item was different. How can I do?
We will send correct item as soon as possible. And we ask return the different item of you. We pay shipping charge. //
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Why doesn't your mail arrive to me?
Currently our mail to excite.com is blocked. And other freemail like Yahoo often blocks, too. Their Spam policy is too hard, then needed mail is kept off also. For your question and order, please try using other email address or check bulk(spam) mail box carefully. //
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JIGS and the site / ABOUT US

Where do you locate?
We are in Japan. It is islands eastern side of China. We locate in Nagoya city which is 3rd city of Japan and TOYOTA Motors Inc has a main office there. Nagoya is hosting
World Cosplay Summit.
Our address is:

   JIGS (Japan Internet Goods Shop).
   1-19 Gonyoshi-cho, Nakagawa-ku
   Nagoya city
   JAPAN
   Postcal Code:454-0034
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I never heard about you. When did you start your business?
We are only a small shop. But we have opened since 1995. We have sold many Anime items to many customers in various countries. Please see
business showings info. // [back] [top]

Do you do link my site?
We appreciate link request. Please send a request to webmaster@jigsco.com. Let's link each other. //
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I found dead link (or spell mistake) in your site.
We appreciate your kind advice. Please send a mail to webmaster@jigsco.com. //
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Well, why is your English so poor?
My English is not good at all, but I make a best effort for writing English. I appreciate any advice from you. //
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Any other questions and all mails to: jigs@amy.hi-ho.ne.jp

Thank you very much.