How to Order / Ordering Information

- Updated: Feb 10, 2020 -

• Auction Agent Service
  
  1. Choose any item in auction site.
  2. Send information by bid request form.
  3. JIGS replies you with deposit information.
  4. Please send deposit by paypal or any other way.
  5. JIGS bids it, and makes all processes with the seller of auction.
  6. JIGS receives item from seller, and make an estimate with deposit.
  7. Please send payment for it.
  8. JIGS sends you item.
  ---To know more details, please see auction agent page.
  
  
• Shopping Agent Service
  
  1. Choose any item in any shopping site.
  2. Send information by shopping agent request form.
  3. JIGS will make an estimate to you.
  4. Please send payment by paypal or any other way.
  5. JIGS buys it, and makes all processes.
  6. JIGS receives item from shop, and make an estimate with deposit.
  7. Please send payment for it.
  8. JIGS sends you item.
  ---To know more details, please see shopping agent page.
  
  

• Paypal
  
  1. Paypal is quick online payment.
  2. JIGS has an accepting limit for new customer (15000 yen total). Sorry for this condtion.
  3. [Customer in North America] must be a verified member. Also must have confirmed address.
  4. [Customer in other place] must be a verified member.
  5. JIGS's account is on an estimate.
  6. Also please confirm the later acceptance requirements for Paypal.
     • JIGS has period limit for receiving fund via Paypal.
     • JIGS must use EMS shipping. (it is possible for online tracking, and has full insurance.)
     • JIGS must send item to your registered address and name by Paypal. JIGS cannot send to other address or name.
     • JIGS cannot accept payment from your family or friend. Please use your own paypal account.
     • JIGS cannot send to P.O.Box.
     • JIGS doesn't guarantee to accept fund from every country and every user.

• Bank remittance (Wire Transfer) (For big amount order, we can accept a bank remittance.)
  1. Please let us know your bank name/branch name.
  2. We will check correspondence agreement between your bank and ours. Also, we will inform bank wages.

Shipping Way and Fee

Name	Kind	Delivery Time	Max Weight	Insurance	Safe Level	Online Tracking	Comment	Fee
EMS	AIR	3-5 days	20 kg (30 kg)	full	very good	ok	most reliable and fast	link
Small Packet	AIR	1-2 weeks	2 kg	up to 6000 yen	almost good	not perfect	recommend for low price item	link
	SAL	3-5 weeks			ordinary
	SURFACE	1-2 months			not good
Postal Parcel	AIR	1-2 weeks	20 kg	full	almost good	ok	good price for heavy packet	link
	SAL	3-5 weeks			ordinary
	SURFACE	1-2 months			not good
Printed Matter	AIR	1-2 weeks	5 kg	up to 6000 yen	ordinary	not perfect	book etc only	link
	SAL	3-5 weeks			ordinary
	SURFACE	1-2 months			not good

• All shippings are registered.
• It may take more days due to customs and an postal problem.
• Fedex, DHL and UPS are acceptable. But they are terrible expensive.(x5 - x10)

Turnaround Time for one order / Shipping Timing

• Auction Agent Service: 7-10 days + International Shipping days
• Shopping Agent Service: 1 week + International Shipping days
• ---(these times are approximate)

• Shipping timing is usually within 2 days after payment.

Return Policy / Insurance

• No returns or exchanges, except mistaken item arrives to customer.
• [Mistaken item arrived] - Contact us within 3 days after arrival of packet. JIGS pays shipping charge, and can exchange to correct item.
• [Broken item arrived] - Contact us within 3 days after arrival of packet. Basically it is guaranteed by postal insurance. Insurance is applied up to declared price on customs label.
• [Packet missing during postal transfer] - Postal insurance covers all costs includes shipping charge. Insurance is applied up to declared price on customs label.

Notice / Misc

• You cannot cancel or change the order after your payment or confirmation reply except ordering item is N/A.
• We can include multiple items in one packet. For example, some auction items and shopping items together. In case, we keep items during 1 month basically.

Current Exchange Rate / Paypal's Fee

• Paypal's fee [July 2017] = 3.4% + 40 yen per one transaction.

Privacy Policy

• All of customer's privacy information (ex.name, email and address etc) is top secret. We promise that we never open these information forever for anybody.
• Also customer's ordering information and its record are top secret. We never open, too.
• We use these information only in our office for internal business process.
• We keep customer's privacy, but if public organization such as police requires information by Japanese law, we abide by it. This is only one case that we open customer's information.

Business Showings

We have sold items to customers in the later countries.

Argentina, Austria, Australia, Bahrain, Belarus, Belgium, Brazil, Canada, Czech, Denmark, Finland, France, Germany, Hong Kong, Indonesia, Italy, Japan, Kuwait, Luxembourg, Macedonia, Malaysia, Malta, Mexico, Netherlands, New Zealand, Peru, Philippines, Portugal, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States of America

Any questions and all mails to: jigs@amy.hi-ho.ne.jp / Also see FAQ page.
    Thank you very much.